Summary 

Creative, strategic professional communicator with a passion for engaging team members, media, community members and customers through inspiring storytelling, strategic campaigns and connecting people with purpose

Positions Held

PARTNERSHIPS COMMUNICATION MANAGER  

Ochsner Health, New Orleans, LA — 2020-2023   

Managed strategic partnership communications for an integrated health system with more than 36,000 employees, 47 hospitals and 370 clinics across Louisiana and Mississippi. Collaborated closely with leadership across multiple departments to support new partnerships from announcement through integration. Developed and executed communication plans for all inpatient and ambulatory partnerships, acquisitions and mergers, including press releases, key messages and talking points; planned events for key partnership milestones; collaborated with the internal communications team to inform and engage new and affiliated physicians and employees; helped build brand awareness and reputation in new regions. Engaged with media and facilitated interviews with subject matter experts and patients as part of the COVID-19 pandemic response. 

CLINICAL COMMUNICATION MANAGER  

Tenet Healthcare, Dallas, Texas — 2015-2019  

Led strategic communication planning for clinical communications system-wide; supported the creation and delivery of powerful, influential and targeted internal messaging for  clinical teams throughout Tenet’s hospitals and medical facilities; provided strategic communication counsel and support for the chief medical officer, chief nursing officer and  other clinical leaders; developed and produced the Clinical Services Annual Report; led change management communication efforts for new clinical processes and new technology; used multiple communication channels and delivery methods to ensure effective messaging; engaged colleagues in support of hospital’s mission and goals. 

EMPLOYEE ENGAGEMENT/COMMUNICATION MANAGER  

Citigroup/Citi Technology Infrastructure, Dallas, Texas — 2014-2015 

Developed and implemented internal communication plans for Citi's Technology Infrastructure teams across the globe; supported leader communications, employee engagement initiatives and other activities; organized and developed content for global executive CTI town halls; coached leaders on  messaging and communication strategy; managed and created content for internal web  channels including intranet (SharePoint) and collaboration tools (Jive); explored and recommended communication channels and techniques to reach target employee audiences.  

SENIOR COMMUNICATIONS SPECIALIST  

Stewart Enterprises, Inc., Jefferson, Louisiana — 2011-2013  

Drove employee engagement through streamlined and effective communication strategies; created and executed strategic external and internal communications plans; researched, developed and wrote content for various delivery channels; managed and led complex projects designed for multiple audiences; planned, developed and led all aspects of employee events and meetings; created/managed content for corporate intranet(SharePoint) site.  

Marketing Communications Specialist
Louisiana Medical Mutual Insurance Co. (LAMMICO), Metairie, Louisiana — 2006-2011  

Created annual communication and marketing plans for products and services; produced ad campaigns reflective of the company’s overall image; maintained, researched and analyzed market and competitor data to identify opportunities and threats; wrote and edited company’s two external newsletters delivered to audience of more than 5,000  physicians and healthcare providers; monitored the latest communication trends, including social media; surveyed peer companies to determine best practices. 

ADVERTISING COPYWRITER  

Stewart Enterprises, Inc., Jefferson, Louisiana — 2002-2006  

Wrote copy for print and radio advertisements, direct mail pieces, brochures and other  collateral materials; coordinated projects including product catalogs and ad campaigns; collaborated with designers for layout of print materials; and researched information for marketing and advertising purposes. 

PUBLICATIONS/COMMUNICATIONS SPECIALIST
East Jefferson General Hospital, Metairie, Louisiana  — 2000-2002

Generated copy for various hospital publications, advertisements, press releases and other items on a timely basis; researched medical information for use in said copy; wrote speeches and letters for hospital officials; developed newsletters and other communication materials for employees and physicians; generated ideas for ad campaigns and media pitches; updated materials on hospital website; wrote and designed collateral materials; proofread articles, reports and other works to be published; assisted with print production phase; participated in community events on behalf of the hospital.  

ADDITIONAL PROFESSIONAL EXPERIENCE
•Newspaper reporter  

•Technical writer  

•Freelance writer/editor  

Professional Development  

THE INTERNATIONAL ASSOCIATION OF BUSINESS COMMUNICATORS (IABC)  

Officer of the Southern Region Board (2010-2014) served more than 2,500 members in  28 active chapters; provided professional development and networking opportunities; co chaired successful 2011 IABC Southern Region Conference in New Orleans.  

President, New Orleans Chapter (2008-2010) Built a cohesive board to meet the needs of the local chapter; planned and executed strategic planning sessions; developed a new, interactive website for the New Orleans chapter (http://nola.iabc.com/); facilitated IABC New Orleans Board meetings; represented chapter in professional, educational,   community and public roles; ensured compliance with IABC’s overall mission, goals and direction; monitored use of chapter’s financial accounts.